To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- Please DO NOT open a return request if your order has not been delivered yet, if you are looking for a cancellation of your order please email us.
What items are returnable?
You can return your items within 30 days of receipt of your item(s).
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- You are responsible for the charges of the return shipping
- A 15% restocking fee will be charged for any items found to have been used or damaged / not in original condition
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5 working days.
How to contact us?
- By email: firstname.lastname@example.org
- or open the navigation menu and go to our "Contact Us" form